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The Complaints Team had reviewed the situation, but due to a
lack of response from the player after multiple inquiries, the complaint was closed.
Consequently, the complaint was closed, but the player retained the option to reopen it in the future.
The Complaints Team was unable to proceed with the investigation or provide solutions
due to the player's lack of response to their inquiries.
The Complaints Team marked the complaint as 'Resolved' in their system,
thanking the player for their cooperation. He is requesting a refund
of his original deposits under the casino’s Refund Policy (Section 10),
has submitted all required KYC documents, and is willing to
provide additional verification.
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